Important patient updates

Dear Donor Recipients,

Due to unexpected operational issues, donor reservation processing is currently taking longer than usual. At present, you may experience a wait time of 5+ business days while we carefully review and finalise your donor match. We’re deeply sorry for any added stress this delay may be causing.

We want to reassure you that we are doing everything possible behind the scenes to reduce delays, prioritise urgent cases, and restore normal processing times, all while ensuring you continue to receive the personalised, thoughtful care you deserve.

If you have urgent concerns or changes to your preferences, please email mydonor@eevedonorbank.com.au, and our team will respond as soon as possible. Response times may be slightly delayed, but please rest assured that your place in the queue is secure and our donor team is working through cases as quickly and fairly as possible.

Thank you for your patience, understanding, and trust during this time. We are here for you, and we are committed to walking this journey with you, every step of the way.

Warm Regards,

The Eeve Donor Bank Team